{"id":547,"date":"2023-05-15T10:11:06","date_gmt":"2023-05-15T10:11:06","guid":{"rendered":"http:\/\/websimar01\/simar\/?page_id=547"},"modified":"2025-07-31T09:57:27","modified_gmt":"2025-07-31T09:57:27","slug":"politica-de-qualidade","status":"publish","type":"page","link":"https:\/\/www.simar-louresodivelas.pt\/index.php\/politica-de-qualidade","title":{"rendered":"Pol\u00edtica de Qualidade"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"547\" class=\"elementor elementor-547\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fdd3d47 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"fdd3d47\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-deb5c8b\" data-id=\"deb5c8b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7caf12b elementor-widget elementor-widget-image\" data-id=\"7caf12b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.simar-louresodivelas.pt\/wp-content\/uploads\/2023\/11\/POLITICA-DA-QUALIDADE.jpg\" title=\"POLITICA DA QUALIDADE\" alt=\"POLITICA DA QUALIDADE\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a2e2eb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a2e2eb1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a715e94\" data-id=\"a715e94\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b18dbd6 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"b18dbd6\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff5fe32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff5fe32\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6321720\" data-id=\"6321720\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0823832 elementor-widget elementor-widget-text-editor\" data-id=\"0823832\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Enquadrado na vis\u00e3o dos SIMAR de Loures e Odivelas de ser uma refer\u00eancia de qualidade e de servi\u00e7o p\u00fablico, a sua pol\u00edtica da qualidade assenta nos seguintes compromissos:<\/strong><\/p><ol><li>Cumprir os requisitos do cliente, estatut\u00e1rios e regulamentares aplic\u00e1veis.<\/li><li>Satisfazer as necessidades e superar as expetativas, dos clientes e da comunidade.<\/li><li>Assegurar elevado n\u00edvel de qualidade do produto fornecido e dos servi\u00e7os prestados, garantindo:<\/li><\/ol><div><ul><li>salubridade e seguran\u00e7a da \u00e1gua;<\/li><li>continuidade no abastecimento (AA), drenagem (AR) e recolha (RU);<\/li><li>prontid\u00e3o na resposta;<\/li><li>transpar\u00eancia.<\/li><\/ul><p>4. Melhorar continuamente o sistema de gest\u00e3o da qualidade.<\/p><p><strong>Para o suportar, \u00e9 dada particular aten\u00e7\u00e3o a:<\/strong><\/p><\/div><ul><li><strong>pessoas &#8211; <\/strong>compet\u00eancia, responsabilidade e motiva\u00e7\u00e3o<\/li><li><strong>redes e equipamento &#8211; <\/strong>adequa\u00e7\u00e3o, atualiza\u00e7\u00e3o e operacionalidade<\/li><li><strong>valor &#8211; <\/strong>focaliza\u00e7\u00e3o no valor percecionado pelo cliente<\/li><li><strong>comunica\u00e7\u00e3o &#8211; <\/strong>interna e externa (cliente e comunidade)<\/li><li><strong>processos &#8211; <\/strong>orienta\u00e7\u00e3o para as sa\u00eddas pretendidas<\/li><li><strong>riscos &#8211; <\/strong>identifica\u00e7\u00e3o e mitiga\u00e7\u00e3o<\/li><li><strong>controlo &#8211; <\/strong>em fun\u00e7\u00e3o dos riscos<\/li><li><strong>meio ambiente &#8211; <\/strong>cultura de prote\u00e7\u00e3o ambiental<\/li><li><strong>planeamento &#8211; <\/strong>clarifica\u00e7\u00e3o de objetivos e programa\u00e7\u00e3o<\/li><\/ul><p>Consulte <span style=\"color: #326da8;\"><strong><span style=\"color: #000000;\">\ud83d\udd17<\/span><\/strong><\/span><span style=\"text-decoration: underline; color: #316cb5;\"><strong><a style=\"color: #316cb5; text-decoration: underline;\" href=\"\/wp-content\/uploads\/2025\/07\/SIMAR_ISO-9001_IPAC_PT_2025.pdf\">aqui<\/a><\/strong><\/span> o Certificado de Conformidade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Enquadrado na vis\u00e3o dos SIMAR de Loures e Odivelas de ser uma refer\u00eancia de qualidade e de servi\u00e7o p\u00fablico, a sua pol\u00edtica da qualidade assenta nos seguintes compromissos: Cumprir os requisitos do cliente, estatut\u00e1rios e regulamentares aplic\u00e1veis. Satisfazer as necessidades e superar as expetativas, dos clientes e da comunidade. Assegurar elevado n\u00edvel de qualidade do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-547","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.simar-louresodivelas.pt\/index.php\/wp-json\/wp\/v2\/pages\/547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simar-louresodivelas.pt\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.simar-louresodivelas.pt\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.simar-louresodivelas.pt\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.simar-louresodivelas.pt\/index.php\/wp-json\/wp\/v2\/comments?post=547"}],"version-history":[{"count":83,"href":"https:\/\/www.simar-louresodivelas.pt\/index.php\/wp-json\/wp\/v2\/pages\/547\/revisions"}],"predecessor-version":[{"id":33078,"href":"https:\/\/www.simar-louresodivelas.pt\/index.php\/wp-json\/wp\/v2\/pages\/547\/revisions\/33078"}],"wp:attachment":[{"href":"https:\/\/www.simar-louresodivelas.pt\/index.php\/wp-json\/wp\/v2\/media?parent=547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}